Privacy and Security

Your privacy

We are committed to protecting your privacy. We will not disclose, without your consent, any of your personal information to a third party not a Friends Life group company. We do not sell trade or rent personal information to any third party. Such information will be kept confidential.

This website contains both public and protected pages and links to other Friends Life sites that provide online services. Any information transmitted to Friends Life companies through public pages is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity prior to transmitting it.

Some pages of the website offer the facility to email us with an enquiry. Email is not a secure medium of communication. For this reason, we request that you do not send private information to us by email.

The protected pages of this site, which form our online services, are however protected by access via a secure server. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. This ensures all information transmitted between your browser and our server is encrypted. In addition, in order to use the online services, you must have a valid user name and password. Data transmitted via the secure server is stored on databases, which are protected by further security measures (such as firewalls), and may only be accessed by authorized users. We have strict policies on the storing and disclosing of data to prevent unauthorized access. When processing sensitive data, such as health information, we will only disclose this when we have your explicit consent to do so.

Please contact us if you have any questions or concerns.

We have also included links to third party websites in this site for your convenience. By giving access to such sites, we are not making any statement, warranty or pre-presentation as to the quality or contents of the other site as we do not have responsibility for that other site. Please note that when accessing another site by way of a hypertext link you may leave the Friends Life site. Third party websites are not covered by this privacy policy.

Marketing

Other companies in the Friends Life group may use your information to market to you other products and services that may interest you. Where we use your information for marketing purposes we will give you the opportunity to tell us that you do not wish for it to be used in such a manner. If you wish to receive marketing information please tick the relevant box on the page where you are requested to enter your personal details for such purposes.

We will only disclose your information where disclosure is made at your request or with your consent or where there is a legal or regulatory obligation to do so.

Cookies

Cookies are small text files that our web sites may, from time to time, transfer to your web device to provide a better service to you. There are two types – session cookies that stay on your device as long as your browser is open and persistent cookies that stay on your device after your browser session has closed.

Any personal information collected will be kept in the strictest confidence. However, we may disclose the information to other companies in the Friends Life group.

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you do so, some of the customized content we offer may not be available to you.

For information about how to block and delete cookies please visit AboutCookies.org (external site, new window).

Data Protection Act 1998

The Friends Life group companies comply with their obligations under the Data Protection Act 1998. You have the right to request a copy of the Personal Data we hold on you upon payment of a small fee and to require us to correct any inaccuracies in the Personal Data. Please write to The Data Protection Team, Business Risk, Friends Life, Brierly Furlong, Stoke Gifford, Bristol BS34 8SW.