Contact us - Friends Life
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Contact us

Need to get in touch? Whether you bought your policy from one of the businesses that formed Friends Life or you'd like to discuss a Friends Life product, there's someone on hand to help.

Choosing the most appropriate option below will get you talking to the right team sooner.

Speak to someone about a Friends Life policy (for policies set up after March 2011)

Important - if you purchased your policy before March 2011, it is likely to be from one of our heritage businesses. Please choose the appropriate option from the list below.

Life Insurance

Website
Use our online form to send us your queries or complaints
Telephone
Telephone number Policy prefix
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number
0845 600 3122 
Open Monday-Friday 9am to 5pm
International: +44 (0) 1392 844407
F and L (10 characters long)
0845 070 7099 
Open Monday-Friday 8:00am to 6pm
International: +44 (0) 1708 678294
Open Monday-Friday 9am to 5pm
H, J, L (7 characters long)
0845 300 1942 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
3
0845 732 2223 
Open Monday-Friday 8am to 8pm
International: +44 (0) 117 989 3000
Open Monday-Friday 8am to 5pm
2,4,5,6,8

Annuities - Retirement Income

Website
Use our online form to send us your queries or complaints
Telephone
0800 011 33 88 
Open Monday-Friday 8:30am to 6pm
Postal address
Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol
BS99 5SN
United Kingdom

Lifetime care - long term care

Website
Use our online form to send us your queries or complaints
Telephone
0845 777 7543 
Open Monday-Friday 8am to 5pm
International: +44 (0) 117 989 9000 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol
BS99 5SN
United Kingdom

Pensions

Telephone
Telephone number Policy prefix
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number.
For International queries, please phone +44 (0) 117 989 9000, open Monday-Friday 9am to 5pm
0845 300 3172 
Open Monday-Friday 8:30am to 6pm.
100
0845 603 3419 
Open Monday-Friday 8:30am to 6pm.
400, 500 pre-retirement
0845 603 1061 
Open Monday-Friday 8:30am to 6pm.
400, 500 currently in drawdown

Postal address
Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol
BS99 5SN
United Kingdom
Telephone
If your policy number does not begin with any of the policy prefixes above, please use the contact details below.
0845 602 9199 
Open Monday-Friday 8:30am to 6pm
International:+44 (0) 1392 842244 
Open Monday-Friday 9am to 5pm
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom
Website
Use our online form to send us your queries or complaints

Investments

Telephone
Telephone number Policy prefix Address
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number
0845 603 3419 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
200 Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol,
BS99 5SN
United Kingdom
0845 602 9199 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 1392 842244
Open Monday-Friday 9am to 5pm
Wealth Solutions Bond Friends Life,
PO Box 1550,
Salisbury,
Wiltshire,
SP1 2TW
United Kingdom
0845 602 9199 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 1392 842244
Open Monday-Friday 9am to 5pm
Protected Investment Portfolio Bond

Friends Provident International policies

Website
Use our online form to send us your queries or complaints
Telephone
01722 415088 
Open Monday-Friday 8am to 5pm
International: +44 (0) 1722 415 088 
Open Monday-Friday 8am to 5pm
Postal address
Friends Provident International,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

Speak to someone about a policy you took out with one of our heritage businesses

Friends Provident policies

Friends Provident stakeholder schemes

Website
Use our online form to send us your queries or complaints
Telephone
0845 602 9221 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 1392 842 244 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

Other Friends Provident policies - includes life insurance, investments and other pension policies

Website
Use our online form to send us your queries or complaints
Telephone
0845 602 9199 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 1392 842244 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

AXA policies

Investments

Website
Use our online form to send us your queries or complaints
Telephone
Telephone number Policy prefix Address
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number
0845 603 3419 
Open Monday-Friday 8:30am to 6pm.
International: +44 (0) 117 905 8696 
Open Monday-Friday 9am to 5pm.
200 Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol,
BS99 5SN
United Kingdom
0845 366 1645 
Open Monday-Friday 8am to 8pm. 
International: +44 (0) 117 989 3000 
Open Monday-Friday 8am to 8pm.
3, 4, 5, 6, 8
0845 070 7099 
Open Monday-Friday 8:30am to 6pm.
International: +44 (0) 1708 758 000 
Open Monday-Friday 9am to 5pm.
CC, CF, CG Friends Life,
PO Box 2617,
Romford,
RM1 3WF
United Kingdom

Protection / Whole of Life / Term Assurance

Website
Use our online form to send us your queries or complaints
Telephone
Telephone number Policy prefix Address
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number
0845 300 1942 
Open Monday-Friday 8:30am to 6pm.
International: +44 (0) 117 989 9000 
Open Monday-Friday 9:00am to 5pm.
3 Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol,
BS99 5SN
United Kingdom
0845 070 7099 
Open Monday-Friday 8:00am to 6pm.
International: +44 (0) 1708 678294 
Open Monday-Friday 9am to 5pm.
H, J, L Friends Life,
PO Box 2617,
Romford,
RM1 3WF
United Kingdom

Pensions

Website
Use our online form to send us your queries or complaints
Telephone
Telephone number Policy prefix
All lines open Monday-Friday 8:30am to 6pm unless otherwise stated.
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0845 number
0845 366 1644 or 0845 366 1642 
International: +44 (0) 117 989 3000 
0, 7, 9
0845 300 3172 
Open 8:30am - 6:00pm
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
100
0845 366 1641 
International: +44 (0) 117 989 3000 
BG, BK, FN
0845 603 3419 
Open Monday-Friday 9am to 5pm.
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
400, 500 pre-retirement
0845 603 1061 
Open Monday-Friday 8:30am to 5:30pm
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
400, 500 currently drawdown
0845 366 1644 
International: +44 (0) 117 989 3000 
E, ME, G, FJ, FE, FK, J
0845 366 1647 
International: +44 (0) 117 989 3000 
BA, BB, BC, D, MD, MT
0845 366 0332 
Open Monday-Friday 8:30am to 5:30pm
International: +44 (0) 117 989 3000
BD Post Retirement Products
0845 366 1647 
International: +44 (0) 117 989 3000
BD Individual Personal Pensions
Postal address
Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol
BS99 5SN
United Kingdom

AXA Sunlife Direct policies

Website
Use our online form to send us your queries or complaints
Telephone
0845 732 2223 
Open Monday-Friday 8am to 8pm
International +44 (0) 117 989 3000 
Open Monday-Friday 8am to 5pm
Postal address
Friends Life,
Friends Life Centre,
PO Box 1810,
Bristol
BS99 5SN
United Kingdom

Bupa Health Assurance

Website
Use our online form to send us your queries or complaints
Telephone
Policy prefixes are H or R
0845 600 3122 
Open Monday-Friday 9am to 5pm
International: +44 (0) 1392 844407
Open Monday-Friday 9am to 5pm
Postal address
Friends Life
The Core
40 St Thomas Street
Bristol
BS1 6JX
United Kingdom

Winterthur Corporate Plans

Website
Use our online form to send us your queries or complaints
Telephone
0845 026 0422 
Open Monday-Friday 8am to 5pm
International: +44 (0) 1256 794 985 
Open Monday-Friday 8am to 5pm
Postal address
Friends Life
Corporate Client Services
PO Box 6272
Basingstoke
Hampshire
RG21 6SH
United Kingdom

Winterthur Individual Plans

Website
Use our online form to send us your queries or complaints
Telephone
0845 304 0401 
Open Monday-Friday 9am to 5pm
International: +44 (0) 117 989 9000 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 529,
Bristol
BS34 9DG
United Kingdom

Winterthur Self Invested Plans

Telephone
0845 122 0370 
Open Monday-Friday 9am to 5pm
Postal address
c/o Capita SIP Services
141 Castle Street
Salisbury
Wiltshire
SP1 3TB
United Kingdom

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