For enquiries about your company pension scheme

Telephone:0845 602 9221
(Available:  Mon-Fri from 08.30 to 17.30)

Or

If you have an enquiry or would like to let us know if there's anything we can do to improve our service please complete the online scheme enquiry/feedback form

How to complain

Please contact our Customer Relations Manager using details in the 'For enquiries about your company pension scheme' section above.

To see our procedures for dealing with complaints please ask for our 'FRIENDS^® Listen' leaflet.

If you are not satisfied with our response you can contact: Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London E14 9SR, Telephone 0845 080 1800, Website www-financial-ombudsman.org.uk.

Making a complaint won't affect your legal rights.

If you have forgotten your logonid or password or if you need your logonid unlocked

If you have forgotten your logonid or password, as a first step please use the forgotten logonid and password links on the login screen. Please note that if an incorrect password is entered too many times, your logonid will become locked.

If your logonid has become locked please email ngp.questions@friendsprovident.co.uk or call 0845 602 9221.

For non password related website queries

Telephone: 0845 602 6987
(Available:  Mon-Fri from 09.00 to 17.00)

Or  

If you have an enquiry or would like to let us know if there's anything we can do to improve our website please complete the online enquiry/feedback form

View a full list of Friends Provident contact details  (link will open in a new window)